Terms of Service
Please read these terms carefully before utilizing the RentMitra student rental discovery platform, 360° VR viewing services, or token booking system.
100% Genuine Listings
Owners and brokers must provide accurate, verified photos and room amenities without bait-and-switch pricing.
Transparent Booking
Token deposits are securely logged with instant digital receipts to reserve rooms and confirm availability.
Zero Brokerage Fraud
Demanding unauthorized fees or unverified off-platform cash deposits will lead to immediate account banning.
1Acceptance of Terms & Platform Role
By creating an account, browsing listings, viewing 360° VR media, or reserving rooms on RentMitra, you agree to be bound by these Terms of Service. RentMitra acts as a digital marketplace connecting prospective renters (students and professionals) with property owners and authorized brokers.
2Seeker / Renter Obligations
- Seekers must provide accurate mobile numbers for OTP authentication and valid identity details upon room move-in.
- Seekers agree to respect hostel, PG, and society house rules including safety protocols, visitor timings, and peace of fellow co-living residents.
- Seekers must not engage in harassment or fraudulent booking requests against property owners or managers.
3Owner & Broker Listing Obligations
- Property owners and brokers represent and warrant that they possess lawful authority to lease the listed rooms and units.
- All room photographs, 360° panoramic media, rent pricing, amenities (Wi-Fi, AC, Attached Bath), and security deposit figures must be authentic and strictly up-to-date.
- Owners must not charge any additional hidden fees above the stated rent and deposit published on RentMitra.
4Token Booking & Refund Policy
RentMitra offers an instant token booking feature to temporarily reserve rooms. If an owner is unable to fulfill a confirmed reservation due to double booking or property unavailability, the seeker is entitled to a 100% full refund of the token amount within 5–7 business days.
Third-party settlement: RentMitra is a marketplace/aggregator and is not a bank or payment institution. All payments (booking token amounts and rent) are collected and settled through an RBI-authorized, PCI-DSS compliant third-party payment gateway (Cashfree Payments) using a marketplace split settlement, whereby the owner receives their share directly and RentMitra retains any applicable platform fee. Your use of the payment gateway is also subject to that provider's terms. Full details on refunds, cancellations and disputes are set out in our Refund & Cancellation Policy.
5Intellectual Property & 360° VR Media
All 360° VR panoramic renderings, logos, UI designs, and platform algorithms are the exclusive intellectual property of RentMitra Technologies Unauthorized scraping, copying, or re-publishing of property media without written consent is strictly prohibited.
6Dispute Resolution & Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes arising in connection with RentMitra services shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.