Refund & Cancellation Policy

RentMitra is a marketplace that connects renters with property owners and authorised brokers. Payments made on the platform (booking token amounts and rent) are collected through our PCI-DSS compliant payment partner and settled to the property owner using a marketplace split settlement, with any applicable platform fee retained by RentMitra. Because settlement is routed to owners, refund eligibility and timelines depend on the transaction type described below.

• If your account is debited but the booking/payment is not confirmed on RentMitra, the amount is refunded to your original payment method automatically, typically within 5–7 business days.
• Duplicate charges for the same booking or rent record are refunded in full within 5–7 business days of being identified or reported.
• Where a payment is stuck in a pending state, we reconcile it against the gateway; confirmed captures are honoured and un-captured amounts are auto-reversed by the bank/gateway.

When you pay a booking token, the amount is held in a secure escrow buffer for 12 hoursbefore any share is released to the owner. Your cancellation rights within that window are:

• Cancel within 12 hours of paying the token: you receive a refund of the token less a non-refundable platform fee (typically 10% plus applicable GST) — i.e. roughly 90% of the token — back to your original payment method. The owner receives nothing, as the funds never left the buffer.
• If your booking was referred by an agent, the brokerage you paid is fully refunded when you cancel within the 12-hour window (it never reached the agent). A small service fee is non-refundable, as it covers payment processing. All prices you see at checkout are inclusive of applicable taxes.
• Cancel after the 12-hour window: the token is strictly non-refundable. It is released to the owner to compensate them for holding the room off-market.
• Owner unable to honour a confirmed booking (double booking, property unavailable, or listing found to be misrepresented): you are entitled to a 100% refund of the token amount.
• Approved refunds are returned to your original UPI/card/bank account within 5–7 business days. You can track the refund live — Cancelled → Refund Processing → Refund Credited — on your My Bookings and My Rooms screens, and we notify you at each step.

Rent paid through RentMitra is collected on behalf of the property owner and settled to them. Rent is generally non-refundable once successfully paid and settled, except in the case of a failed, duplicate or erroneous transaction (see Section 2). Any adjustment, waiver or partial refund of rent is at the property owner's discretion and is handled directly between the renter and the owner, with RentMitra assisting where possible.

• Renters can cancel an unconfirmed booking request at any time from the My Bookings screen at no charge.
• Owners may withdraw a listing at any time; any booking already paid for by a renter must either be honoured or fully refunded to the renter.
• Any optional paid listing or promotion services (if offered) are governed by the pricing terms shown at purchase; unused, clearly-defined service fees may be refunded on request within the same 5–7 business-day window.

To request a refund or cancellation, or to report a payment issue, contact us with your registered mobile/email and the booking or transaction reference:

• Email support@rentmitra.in, or use the form on our Contact page.
• Call our support line at +91-7817805747 during business hours.
• We acknowledge refund requests within 2 business days and, once approved, process them within 5–7 business days to your original payment method.

If you are not satisfied with the outcome of a refund or booking dispute, you may escalate to our Grievance Officer at privacy@rentmitra.in. We aim to resolve escalated disputes within 15 business days. These terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the competent courts in New Delhi, India. RentMitra Technologies acts as an intermediary and is not a party to the rental agreement between the renter and the property owner.